Negotiation Skills
1 Day interactive online course
22 September 2022 (08:30 - 16:00) Interactive Online Course
Online registration - Click here
Email registration - download booking form for 22 September 2022 Interactive Online Course
Course content
Module 1: Defining the fundamental concepts
Module 2: Characteristics of effective negotiators and key skills for success
Module 3: Identifying and defining your negotiating style
- Competing
- Collaborating
- Compromising
- Accommodating
- Avoiding
Module 4: Types of Negotiation
- Integrative/Distributive
- Inductive/Deductive/Mixed
- Soft/Hard/Principled
- Alternative Dispute Resolution
- Non-Negotiable Positions/Options
Module 5: Step 1 of the negotiation process: Preparation
- Establish rules that lead to effective negotiation
- Effectively prepare the research that is required to negotiate
- Set limits
- WAP
- BATNA
- ZOPA
Module 6: Step 2 of the negotiation process: Exchanging information
- What information is held in common to both negotiating parties?
- What information you will disclose?
- What information you would prefer the other negotiating party to disclose?
Module 7: Step 3 of the negotiation process: Bargaining
- Maintain composure when things get heated
- Collaborate and foster cooperation
- Remain focused
- Keep an open mind
- Decide what kind of relationship we wish to foster
- Use additional resources and expertise
Module 8: Step 4 of the negotiation process: Commitment and Closing
- Developing a sustainable agreement
- Incorporate everyone’s perspective
- Gain consensus
Module 9: Managing and balancing key negotiation concepts
- Conflict
- Persuasion
Module 10: Integrated role play activity
Purpose of the course:
This course effectively blends the theory and practice of negotiation with practical application tools and techniques.
On completion of the course delegates will be able to:
Effectively negotiate win-win agreements within their respective workplaces.
The course will be useful for:
- Managers
- Supervisors
- Trade union representatives (“Shop Stewards”)
- Business owners
- HR officers
- Any person tasked with negotiation
Registration Fee
- Price per delegate: R 2440-00
The above fee includes course material and if applicable, lunch and refreshments.
Course material will only be made available to paid participants.
Seats are limited. Early booking is essential.
For further information contact:
- Hanlie or Peraldo (012) 661 3208 / (012) 661 1411
- Email: [email protected] or [email protected]
Online registration - Click here
Email registration - download booking form for 22 September 2022 Interactive Online Course
