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The Compensation Fund launches a new online claims management system


On the 12th October 2018, we launched the Compensation Fund’s modernisation project, eCOID. The eCOID project is aimed at developing an integrated online platform for the business of the Fund using the S4i – SAP for Insurance solution.


The first phase of the project was to develop a claims management system, which we promised would be launched in the second quarter of the 2019/2020 financial year. This system will replace the current claims management system, Umehluko.


The new system will be launched on 01 October 2019


The benefits of the new claims system are:

• Faster turnaround due to efficient, streamlined processes

• Correct workflows – the right process going to the right person at the right time

• Open communication – status updates on the progress of your claims

• Timeous payments to all stakeholders

• A single source of the truth – data migration from legacy systems

• Correct data - data cleansing and enrichment


The system go-live activities will include a systematic cut-over approach that will be executed, to ensure that we successfully transition to the new system. Impacted stakeholders include Employers, Employees, Beneficiaries, Switching Houses, and Medical Service Providers.


All Pensioners/Beneficiaries will not be affected by this process and will be paid their monthly pensions as per the normal payment dates. Pre-authorizations requests should still be sent to the dedicated pre-authorizations email address where feedback will be given by our processing team.


As of 12 September 2019, the uMehluko system will be unavailable to all user s. Our manual processes will be in place during this time until system go-live, whilst we prepare and transition to the new system.


For submission of claims and claim related inquiries during this period please send an email to [email protected]
We request for your patience and understanding during this time.

by lloyd — last modified 2019-08-15 16:07








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