Problem-solving and Decision-making Skills
24 & 25 October 2019: Emperors Palace: Convention Centre
Day 1: Mastering the fundamentals of problem-solving
Module 1: Defining the theoretical fundamentals of problem-solving
Module 2: Best practice criteria and guidelines for effective problem-solving
Module 3: Differentiating between the types of problems
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Structured
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Unstructured
Module 4: Applying problem-solving tools and techniques
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Fish-bone diagram
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Mind-mapping
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Brainstorming
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Root cause Analysis (5-Why Analysis)
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Force-field analysis
Module 5: Applying whole brain thinking (as a problem solving strategy)
Module 6: Applying the 6-step problem-solving process
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Step 1: Identify and define the problem
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Step 2: Analyze the problem
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Step 3: Generate alternative solutions
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Step 4: Select the most appropriate solution
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Step 5: Implement the solution
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Step 6: Evaluate the effectiveness of the solution
Day 2: Decision-making skills
Module 7: Defining Decision-making
Module 8: The value and relevance of decision-making
Module 9: Types of decisions:
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Programmed
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Non-programmed
Module 10: Conditions and criteria of effective/optimal decision-making
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Certainty
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Risk
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Uncertainty
Module 11: Characteristics of effective decision-making
Module 12: Optimal decisions
Module 13: Differentiating between individual and group decision-making and techniques
Module 14: Decision-making styles:
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Directive style
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Analytical style
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Conceptual style
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Behavioural style
Module 15: Levels of decision-making authority
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Accountability
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Ethics
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Governance
Overview
This training programme is unit standard-based and aligned and is an intermediate-advanced level (NQF level 5) problem-solving and decision-making skills development offering. The programme effectively blends the theory and practice of rational problem-solving and decision-making with practical application tools and techniques. At the conclusion of this programme, learners will be capacitated to apply the whole brain thinking problem-solving and decision-making processes.
Practical, facilitated workshop
Who should attend?
Team leaders, supervisors and managers
Price:
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R 5990 -00 (incl. Vat) per delegate
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Price include course material, certificates and catering/ refreshments
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Safe and secure parking
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Gautrain: Complimentary shuttle to and from OR Tambo International Airport
For further information contact
Hanlie or Peraldo at telephone: (012) 661 3208
