Managing Day-to-Day Challenges in the Workplace

1 Day interactive online course

29 September 2022 (09:00 - 15:30) Interactive Online Course

 Online registration - Click here 

Email registration - download booking form for 29 September 2022 Interactive Online Course

Table of Contents

Module 1: How to deal with insubordination 

• Introduction to insubordination (differences between insubordination, refusal, negligence, and impudence).
• Why do employees refuse to obey instructions?
• How do we deal with insubordination?
• Job descriptions and additional duties.

Module 2: How to deal with absenteeism 

• Introduction to absenteeism.
• Company policies, procedures, and regulations (absenteeism policy).
• Absence from work and absence from overtime worked.
• Absence after permission has been refused.
• Abscondment
• How do we deal with absence and consequences of taking no action?

Module 3: Specific workplace issues and solutions 

• Medical certificates (what constitutes a valid medical certificate, Traditional Healers, Clinic / Nursing staff notes).
• Identify and deal with the abuse of sick leave.
• Smoking in the workplace / Vaporizers (legislation and guidance on workplace policies).

Module 4: Misconduct, poor work performance or operational requirement? 

• When to discipline, counsel or retrench and associated procedures (the differences between misconduct and incapacity and operational requirements).

Module 5: Discipline and dismissal for misconduct 

• What is a dismissal in terms of section 186 of the LRA.
• Reasonable expectation of another fixed term contract or permanent employment.
• Automatic unfair dismissals in terms of section 187 of the LRA.
• Fair reasons for dismissal
• Disciplinary procedures prior to dismissal.
• The disciplinary code and employees that abuse it
• Warnings (including accumulative final warnings and the effect thereof)
• Suspending an employee.
• The notification and charges.
• External representation.
• The two phases of a disciplinary enquiry.
• The format of a disciplinary enquiry.

Module 6: Poor work performance counselling process and dismissal 

• The cause of poor work performance
• The counselling process (procedures, timeframes, record keeping, warnings as part of counselling).
• The Dunning-Kruger effect and poor work performance.
• Ill health or injury resulting in poor work performance.
• Incompatibility (dealing with the misfit employee / conduct not compatible with company culture).

Module 7: Alcohol and drugs in the workplace 

• OHSA General Safety Regulation 2A.
• The Zero Tolerance policy.
• Breathalyzers (do’s and don’ts).
• Cannabis and company policy.
• Proving under influence.
• Field sobriety tests.

Module 8: General Q&A session 

Questions and feedback - anything not dealt with during training.

Frequently asked questions and answers section in workbook for reference purposes.

Purpose of the course: 

The objective of this course is to provide a step-by-step guide on how to fairly and constructively deal with the most common challenges in the workplace.

Who should attend?: 

HR Managers, Line Managers, Supervisors and others dealing with personnel related matters such as workplace discipline and performance management.

Price:

• Price per delegate: Interactive Online Course R 2440-00 
• Price per delegate: Cape Town: Protea Hotel Tyger Valley R 3390-00 (Incl. Lunch and Refreshments)
• Price includes course material and certificates. 

For further information contact:

• Hanlie or Peraldo at telephone (012) 661 3208 / (012) 661 1411
• Email [email protected] or [email protected] 

Online registration - Click here

Email registration - download booking form for 29 September 2022 Interactive Online Course