Managing Day-to-Day Challenges in the Workplace
1 Day interactive online course
29 September 2022 (09:00 - 15:30) Interactive Online Course
Online registration - Click here
Email registration - download booking form for 29 September 2022 Interactive Online Course
Table of Contents
Module 1: How to deal with insubordination
- Introduction to insubordination (differences between insubordination, refusal, negligence, and impudence).
- Why do employees refuse to obey instructions?
- How do we deal with insubordination?
- Job descriptions and additional duties.
Module 2: How to deal with absenteeism
- Introduction to absenteeism.
- Company policies, procedures, and regulations (absenteeism policy).
- Absence from work and absence from overtime worked.
- Absence after permission has been refused.
- Abscondment
- How do we deal with absence and consequences of taking no action?
Module 3: Specific workplace issues and solutions
- Medical certificates (what constitutes a valid medical certificate, Traditional Healers, Clinic / Nursing staff notes).
- Identify and deal with the abuse of sick leave.
- Smoking in the workplace / Vaporizers (legislation and guidance on workplace policies).
Module 4: Misconduct, poor work performance or operational requirement?
- When to discipline, counsel or retrench and associated procedures (the differences between misconduct and incapacity and operational requirements).
Module 5: Discipline and dismissal for misconduct
- What is a dismissal in terms of section 186 of the LRA.
- Reasonable expectation of another fixed term contract or permanent employment.
- Automatic unfair dismissals in terms of section 187 of the LRA.
- Fair reasons for dismissal
- Disciplinary procedures prior to dismissal.
- The disciplinary code and employees that abuse it
- Warnings (including accumulative final warnings and the effect thereof)
- Suspending an employee.
- The notification and charges.
- External representation.
- The two phases of a disciplinary enquiry.
- The format of a disciplinary enquiry.
Module 6: Poor work performance counselling process and dismissal
- The cause of poor work performance
- The counselling process (procedures, timeframes, record keeping, warnings as part of counselling).
- The Dunning-Kruger effect and poor work performance.
- Ill health or injury resulting in poor work performance.
- Incompatibility (dealing with the misfit employee / conduct not compatible with company culture).
Module 7: Alcohol and drugs in the workplace
- OHSA General Safety Regulation 2A.
- The Zero Tolerance policy.
- Breathalyzers (do’s and don’ts).
- Cannabis and company policy.
- Proving under influence.
- Field sobriety tests.
Module 8: General Q&A session
Questions and feedback - anything not dealt with during training.
Frequently asked questions and answers section in workbook for reference purposes.
Purpose of the course:
The objective of this course is to provide a step-by-step guide on how to fairly and constructively deal with the most common challenges in the workplace.
Who should attend?:
HR Managers, Line Managers, Supervisors and others dealing with personnel related matters such as workplace discipline and performance management.
Price:
- Price per delegate: Interactive Online Course R 2440-00
- Price per delegate: Cape Town: Protea Hotel Tyger Valley R 3390-00 (Incl. Lunch and Refreshments)
- Price includes course material and certificates.
For further information contact:
- Hanlie or Peraldo at telephone (012) 661 3208 / (012) 661 1411
- Email [email protected] or [email protected]
Online registration - Click here
Email registration - download booking form for 29 September 2022 Interactive Online Course