Civil and Commercial Mediation Training
(8 Day Practical Training) (Interactive Online Course)
03 to 07 May 2021 (09:00 - 17:00)
10 to 12 May 2021 (09:00 - 18:00)
Click here to download registration forms
The intensive training will be conducted over a period of 8 (Eight) days.
The training will be conducted by The Mediation Institute of South Africa (a subsidiary of SA Labour Guide) and ADR ODR International, a United Kingdom company operating from London.
To qualify for accreditation through ADR/ ODR International, delegates will be required to attend and successfully complete all 8 (eight) days.
Delegates will be assessed through role plays and a written test.
The course will be divided into 2 (two) consecutive parts. The first 5 (Five) days will be conducted by a South African presenter and fulltime mediator Veerash Srikison (Advocate).
After successful completion delegates will qualify for the second part pf the course conducted by and a Barrister turned International Accredited Mediator from London.
After successfully completing the second part 3 (three) days, delegates will be accredited by ADR/ ODR International
Part 1: South Africa: 3-7 May 2021
Course Content
Part 1 of the course outline will be delivered online within 5 (five) days, including the practical activities and assessments. Each delegate must attend the full 8 (eight) hour day of training online so that they can improve on their skill set each day through the activities.
Pre-preparation for the course will be a questionnaire for delegates to complete and submit prior to the commencement of training. This questionnaire addresses each delegates involvement in mediation if any and their understanding of the provisions made in South African legislation of various forms of dispute resolution available to disputants.
This five-day programme is devised as an intensive practical skill set course in which delegates must participate fully. Once the theory has been explained delegates will be divided into groups to conduct the daily activity to put the theory into practice. Therefore, attendance is mandatory so as not to cause any disruption in the learning process of oneself and fellow delegates. The learning outcomes and improvement are only achieved through participation and engagement.
Delegates are continuously monitored each day on their improvement of their skill set by the facilitators and ad hoc assessors. If a delegate is lacking in a particular skill set, a facilitator will work with them by providing individual feedback and additional activities to work on independently.
After continued assessment throughout this programme, each delegate will continue the last 3 days of the program with our affiliate ADR ODR International. Delegates will take their final assessment with ADR ODR International and if successful will be accredited through ADR ODR International as a mediator.
Outline of 5 -day Course Content
Session One:
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Introduction of facilitators and delegates
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Logistics explained and brief tutorial on the online platform.
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Course content and expectations explained
Activity: One Interesting Fact
Introduction of delegates to each other and feedback
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Introduction to Mediation
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Define Mediation
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Approaches to Mediation
Session Two:
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Conflict
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Define Conflict vs. Dispute
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Types of Conflict
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Sources of Conflict
Session Three:
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Mediation Styles
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Facilitative Mediation
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Evaluative Mediation
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Transformative Mediation
Activity: Role Play
Debrief and Discussion on Interest Based Mediation
Session Four:
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Separate People from the Problem
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Different Characteristics of Mediators
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Understanding Your Own Conflict Resolution Personality
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People, Problems and their impact:
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Perception
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Emotion
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Communication
Activity: Perception and Role Reversal
Debrief and discussion
Session Five:
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Communication Essentials in Mediation
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Rapport Building
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Non-verbal Communication
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Active Listening
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Asking effective questions
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Framing and reframing
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The Power of an Apology
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Cultural Diversity Addressed
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Culture and Mediations
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Organisational Culture
Activity: Cross- cultural communication
Debrief and discussion on cultural differences and communication
Session Six:
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Mediation within the South African Context
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Intentions and Expectations of Rules and Legislation Referring to Mediation
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Compliance with Forms and Regulations
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Court-Annexed Mediation
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Mediation in terms of Rule 41A
Activity: Discuss what the delegates understand about mediation in South Africa
Session Seven:
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Preparation Phase
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Understanding the logistics of conducting a Mediation
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The Pre-Mediation Contact
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Agreement to Mediate
Activity: Role-play
Debrief and Discussion: Preparation for Mediation
Session Eight:
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Opening Phase of the Mediation
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Elements of the opening phase
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Opening Statements from Clients
Activity: Delegates to practice their opening and introduction as the Mediator
Session Nine:
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Exploration Phase of the Mediation
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Differentiating between interests, needs and positions
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Identifying interests and other underlying causes of conflict
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Identifying BATNA, WATNA
Debrief and Discuss: Value Creation in Mediation
Session Ten:
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Bargaining Phase
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Timing of offers and concessions
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ZOPA - Zone of Possible Agreement
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Communication within the Mediation - team work
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Searching for solutions - problem solving
Activity: Role-play
Discussion - Effective Mediator skills and Bargaining
Session Eleven:
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Deadlock in Negotiations (Impasse)
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Mediating with Difficult People
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Handling Power Imbalances
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Risk analysis of Not Reaching Agreement
Activity: Role-play
Discussion - Effective Mediator skills in High Conflict Disputes
Session Twelve:
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Conclusion of the Mediation
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What next? Follow-Ups
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Review of Agreements
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Activity: Role-play
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Discussion – The mind shift from adversarial to collaborative
Session Thirteen:
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Guidance on Setting Up an In-House Mediation Practice in South Africa
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Mediating Online – the benefits and challenges.
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How to Conduct Online Mediations
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Embracing Collaboration in Dispute Resolution – Bringing the lawyers to the mediation table.
Activity: Role-play
Discussion – How to navigate the online platforms when mediating
Session Fourteen:
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Discussion and Feedback
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Conclusion of training
Evaluation of delegates
Activity: Handover to ADR ODR International for the final 3 days
Part B: United Kingdom: 3-5 May 2020
Training Conducted by ADR ODR International
Top Up Civil/Commercial Mediation Programme
Day 6
09:00
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Welcome and Introduction
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ADR and the Modern Mediation Movement
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Theory of Conflict
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Mediators’ Code of Conduct
10:30 – 10:40: Screen and Health Break
10:40 – 11:40 Summary of the 5 Stages of Mediation Practice Opening Statements
11:40 – 11:50: Screen and Health Break
11:50 – 13:00: Mediator Skills
13:00 – 13:30: Lunch Break
13:30 – 14:00: Introduction to Online Mediation
14:00 – 14:10: Screen and Health Break
14:10 – 15:00: Communication Skills
ADR Globally
15:00 – 15:10: Screen and Health Break
15:10 – 15:50: Psychology of Conflict
15:50 – 16:00: Screen and Health Break
16:00 – 16:50: Negotiation
16:50 – 17:00: Screen and Health Break
17:00 – 17:30Open Discussion - final comments and questions
17:30 – 18:00: 1:1 Coaching (if required*)
18:00: End of the training for the day
Day 7
09:00 – 10:45: Key Learning from Day 1 and Open Discussion
Cross Cultural Issues in Mediation
10:45 – 11:00: Screen and Health Break
11:00 – 13:15: Mock assessment role-play 1 (90 mins) with Debrief (45 mins)
13:15 – 14:00: Lunch Break
14:00 – 15:15: Mock assessment role-play 2 (90 mins) with Debrief (45 mins)
15:15 – 15:30: Afternoon break
15:30 – 17:45: Mock assessment role-play 3 (90 mins) with Debrief (45 mins)
17:45 – 18:00: 1:1 Coaching (if required*)
18:00: End of the training for the day
Day 8
09:00 – 10:45: Key Learning from Day 2 and Open Discussion
10:45 – 11:00: Screen and Health Break
11:00 – 13:15: Assessment role-play 4 (90 mins) with Debrief (45 mins)
13:15 – 14:00: Lunch Break
14:00 – 15:15: Assessment role-play 5 (90 mins) with Debrief (45 mins)
15:15 – 15:30: Afternoon break
15:30 – 17:45: Assessment role-play 6 (90 mins) with Debrief (45 mins)
17:45 – 18:00: Final comments and reminder of the written assessment.
18:00: End of the training
Price:
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R19 900 (incl. Vat)
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Price Include accreditation trough ADR ODR International, option to register as a pannellist at The Mediation Institute of South Africa
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Include South African and United Kingdom Training
For further information contact
- Hanlie or Peraldo at telephone: (012) 661 3208 or (012) 661 1411
Click here to download registration forms
