Discipline and Dismissal

Managers should be thoroughly trained to handle DC hearings

Ivan Israelstam

The purpose of workplace disciplinary hearings is to enable the chairperson of the hearing to hear, from both sides, evidence relating to the charges against the employee. Part of the hearing of evidence is the right of the opposing party to cross-examine any evidence brought.

At such hearings the parties present are normally:

  • The accused employee;
  • The accused's representative;
  • Thee complainant - who is the person assigned by the employer to present the case against the employee; and
  • The presiding officer (chairperson) who acts as the "judge", controls the hearing, arrives at a verdict (ie guilty or not guilty) and decides on the appropriate corrective measures where there is a guilty verdict.

By law this could either be a manager at the company or an external person.

What is most important is that the chairperson is someone who is impartial, properly skilled in chairing hearings and fully knowledgeable in the law of discipline.

  • The witnesses of both parties.

Should the accused employee bring witnesses as part of his/her defence, it is most important for the complainant to cross-examine those witnesses.

The purpose of this is:

  • To deny those things said by the witnesses that the complainant believes to be untrue.
  • To expose the weaknesses in the testimony of the witnesses.
  • To highlight the lack of credibility of the witness.
  • To ask the employee's witnesses any questions that could shed light on the employee's guilt.

It is essential that, once the complainant's witnesses have testified, the accused employee is given the opportunity to cross-examine them. That is, the employee must be allowed to question the evidence brought against him/her in order to be able to show the presiding officer the employee's side of the story. It often happens that the employee, while cross-examining a witness, asks questions that appear to be irrelevant to the case.

The chairperson is entitled, for purposes of clarity, to ask the employee how the line of questioning is relevant to the charges. However, the presiding officer is not entitled to interfere unduly with the employee's cross-examination of the complainant's witnesses. There is a very fine line between what the chairperson is and is not allowed to do. This is a key reason why the presiding officer needs to be properly skilled in labour law and disciplinary hearings.

The Labour Relations Act (LRA) neither deals with the employee's right to cross-examination nor prescribes the extent to which the employee can digress from the point of the hearing. However, CCMA arbitrators and Labour Court judges all insist that employees are given the right to cross-examine the complainant's witnesses. This is because such cross-examination is the democratic right of anyone accused in any formal process.

Interfering with this right without sound reasons is likely to land the employer in serious trouble. In the case of Labuschagne v Anncron Clinic (2005, 1 BALR 40 CCMA) the employee had been the administrative manager at the clinic. She was dismissed for putting laxative in a cup of yoghurt that had been eaten by the hospital manager before he went on an air trip.

The employee admitted putting the laxative in the yoghurt but claimed that it had not been intended for the hospital manager. The arbitrator found that chairperson of the disciplinary hearing had continually interrupted the accused employee while she was trying to question the complainant's witnesses at her disciplinary hearing.

The arbitrator found this to be unfair and ordered the employer to pay the employee six months' remuneration in compensation. Although the disciplinary hearing's presiding officer is the one in control of the hearing, this does not give him/her the power to do anything he/she likes.

The law restricts the rights and powers of the presiding officer and the CCMA is there to act as policeman should the presiding officer exceed his/her powers. In the case of Botha v Macsteel Trading (Pty) Ltd (2007, 3 BALR 197) the arbitrator found the dismissal to be unfair partly because the chairperson of the disciplinary hearing took over the cross-examination from the complainant.

Whether the presiding officer steps out of line knowingly or unintentionally makes no difference. If such an error on the presiding officer's part potentially interferes with the rights of the accused employee the employer is likely to lose its case at the CCMA. This is the reason that employers are now, more than ever, tending to have their managers properly trained in labour law and in the management of discipline.

The wise employer also hires a labour law expert to chair its more serious cases that could end up in dismissal and in a CCMA hearing.

Ivan Israelstam is chief executive of Labour Law Management Consulting. He can be contacted on 011- 888-7944 or via e-mail: Our appreciation to Ivan and the Star newspaper for permission to publish this article.

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