Home

                        

 

Management and Leadership Skills

 

3 Days Interactive Online Course

 

04, 05 & 06 November 2020 (08:30 - 16:00): Interactive Online Course

 

 

Online booking form

 

   

Click here to download registration forms for 04, 05 & 06 November 2020 (08:30 - 16:00): Interactive Online Course

 

 

Download Brochure

 

Outline

 

Day 1: Introduction to management principles and practice

 

Module 1: Unique challenges of the technical work environment – applying the Systems-thinking view of management

 

Module 2: Applying the three (3) managerial roles

  • Informational

  • Interpersonal

  • Decision-making

 

Module 3: Applying the three (3) managerial skills

  • Technical

  • Interpersonal

  • Conceptual

 

Module 4: Applying the four (4) management functions

  • Planning

  • Organizing

  • Leading

  • Controlling

 

Module 5: Improving team productivity  

  • Systems

  • Work methods

  • Work lay-out

  • Job design

  • Work processes

  • Resource Management

 

Module 6: Applying the delegation process as a supervisor

 

Module 7: Effectively managing resources

  • Human

  • Financial

  • Materials and consumables

  • Informational

  • Technological

  • Vehicles, machinery and equipment (VEM)

 

Module 8: Applying supervisory decision-making techniques and implementing the problem-solving process

 

Day 2:  Applying leadership best practice

 

Module 8: People Management and Supervision of a team

  • Team dynamics (roles, structures, processes and behaviour)

  • Conflict Management

  • Interpersonal and relationship building skills

  • Management of team member conduct and discipline

  • Diversity and Inclusivity

 

Module 9: Applying team leadership principles

  • Motivation

  • Communication

  • Empowering, coaching and developing team members

 

Day 3: Team management and performance management

 

Module 10: Mastering Individual and Team performance management process

  • Planning

  • Appraisal

  • Feedback

  • Development

  • Reward

 

Module 11: Managing and correcting poor performance

  • Applying the Performance Matrix

  • Applying the Performance Equation

 

Module 12: Applying the Stakeholder relations process

  • Applying the Power-Interest Matrix

 

Module 13: Employee Engagement Strategies

  • Best practice Strategies

 

Who should attend?

  • Middle and Junior managers

  • First line supervisors

  • Team leaders

  • Maintenance and technical managers

  • Office Managers;

  • Professionals who require basic management skills

  • Aspirant/potential supervisors and managers 

 

Training Programme Overview

  • This training programme is unit standard-based and aligned and is an intermediate level (NQF level 5) supervisory and team management/leadership skills development offering. 

  • The programme effectively blends the theory and practice of team management with practical application tools and techniques.

  • At the conclusion of this programme, learners will be capacitated to plan, organize, lead and control teams towards productivity and performance improvement.

 

Price: 

  • R 5950-00 (incl. Vat) per delegate

  • Price includes course material, certificates, legislation

 

For further information contact:

  • Hanlie or Peraldo at telephone (012) 661 3208

  • Email: ;

 

 

Online booking form

 

Click here to download registration forms for 04, 05 & 06 November 2020 (08:30 - 16:00): Interactive Online Course

 

 

 

 

 

 

 

 

 

POPI and consent - don’t get caught in your own net

By Gillian Lumb, Director, Kara Meiring, Candidate Attorney, Cliffe Dekker Hofmeyr

 

2020 has given rise to many challenges for employers. The Protection of Personal Information Act 4 of 2013 (POPI) poses yet another challenge. Employers have a grace period of one year as of 1 July 2020 within which to ensure their compliance with POPI. 

 

POPI distinguishes between the collection, storage and processing of personal information and special person information. Special personal information includes e.g. an employee’s race or ethnic origin, health or sex life, religious or philosophical beliefs and trade union membership. Securing an employee’s consent is one of the basis on which an employer can lawfully process both general and special personal information of its employees.

 

It is crucial for employers to understand the meaning and interpretation of consent within the context of POPI. While employers may hope for a “quick fix” to ensure compliance and trust that including a broad, “catch all” consent in employees’ contracts of employment will be suffice – this may not prove to be adequate in every instance. A general consent may be sufficient to cover some of the personal information that will be processed during the course of an employee’s employment, however employers should be aware of the risks associated with relying on blanket consents in every instance. 

 

Section 1 of POPI defines consent as “any voluntary, specific and informed expression of will in terms of which permission if given for the processing of personal information”. Written consent is not expressly required. However, it will be for the employer in its capacity as responsible party to show that it has secured an employee’s consent where it is relying on consent. In the circumstances it is advisable for employees’ written consent to be secured. 

 

The requirement that consent be voluntary, specific and informed means that there should not be any pressure or force placed on an employee to consent. The employee should also be sufficiently aware of the content of the processing given the requirement that the consent is informed.

 

The Information Regulator has yet to give guidance on the interpretation of consent in terms of POP. In all likelihood it will have regard to the General Data Protection Regulation 2016/679 (GDPR) which requires that the consent is unambiguous and must be given by a clear affirmative act. It may well be that the Information Regulator interprets consent restrictively in keeping with the GDPR.

 

In the circumstances clauses relating to the processing of personal information in employees’ contracts of employment which are aimed at securing employees’ consent to the processing, should at minimum set out the nature and scope of the personal information that is to be processed, the reason for the processing, consent to further processing, consent to collection from a source other than the employee and consent to the transfer of the information. The employees must be able to understand in clear language what they are consenting and the extent of the consent. Where necessary provisions should also be made specifically for the processing of special personal information.

 

Employers should bear in mind that POPI does not demand consent in every instance and that processing may take place without consent where e.g. the processing is required in terms of law, or for the purposes of protecting a legitimate interest of the employee.

 

Employers will need to determine on a case by case basis whether the processing which they wish to conduct falls within the scope of the consent which they may have secured from an employee in his or her contract of employment or whether they will need to rely on one of the other basis set out in POPI. 

 

Both special and general personal information may be processed lawfully if the processing is necessary for the “establishment, exercise or defence of a right or obligation in law”. This would cover instances where e.g. an employer processes employees’ personal information to comply with its obligations under the Employment Equity Act.

 

An employer can process general personal information without an employee’s consent where such processing either protects a legitimate interest of the employee, or is “necessary for pursuing the legitimate interest of the responsible party or of a third party to whom it is supplied”. While the term “legitimate interest” is not defined in POPI, it is likely that the Information Regulator will seek guidance from the GDPR in this regard. The GDPR has established a three-pronged test in interpreting “legitimate interest” which considers purpose, necessity, and balance. It first asks, “Is there a legitimate reason or purpose for the processions?”, secondly “Is processing the information necessary for that purpose” and thirdly “Is the legitimate interest overridden by the interests of the data subject?

 

A determination is made as to whether there is a “legitimate interest” for the purposes of processing personal information based on the answers to these three questions.

 

So as not to fall foul of the provisions of POPI it is recommended that employers develop internal policies that will assist them in determining whether in each instance, personal information to be processed is covered by the general consent clause in an employee’s contract of employment alternatively, by one of the other basis for lawful processing. In the absence thereof, the employer will need to prepare and secure a further consent from the employee.

 

For more information, please contact Gillian Lumb at   

Article published with the kind courtesy of Cliffe Dekker Hofmeyr www.cliffedekkerhofmeyr.com

 

 

 

 

 

Courses and Workshops

 

                   

 

The OHS Act and the Responsibilities of Management

03 December 2020 (08:30 – 16:00)

Interactive Online Course

 Our Clients 

 

Android App On Google Play

Android App On Google Play